Washly
Laundry service · Operations · 2026
A laundry that answers “is my order ready yet?” without anyone picking up the phone.
Business context
A neighbourhood laundry takes orders over WhatsApp and tracks them on paper. Most incoming messages are not new business — they are customers asking where their existing order is.
The problem
Answering those messages is unpaid work that arrives at the worst moments, and it scales with success. The busier the shop gets, the more time it spends telling people it is busy.
The challenge
The staff-facing side had to be faster than the paper it replaces, or it simply will not be used during a rush. Anything that adds a step to taking an order loses to a pen.
The solution
Every order carries a status the customer can see for themselves, and staff move it forward with one action from a list built for speed rather than for looking at. The question stops being asked because it is already answered.
Design approach
Cool blue-grey with a single working blue. The customer side is calm and reassuring; the staff side is dense, high-contrast, and built to be read at arm’s length on a counter.
Technical approach
Next.js and TypeScript. The status model is defined once and shared, so the label a customer sees and the label staff act on can never drift apart.
Key features
- Customer accounts with order history and live status
- Staff dashboard with the day’s workload in one list
- Seven-stage order workflow, advanced in a single tap
- Service and pricing management
- Role-separated access for customer and staff
Yours is the one we want to build.
Each of these was shaped around what one business actually needed. Yours would start the same way — with a conversation about the business, not a brief.
